Too much trouble sending back a $30 item or even trying to get a refund. I kept the accessory even though I can not use it. This was a Christmas present so very disappointed with them. I could not cancel with them directly since there system still shows it shipped. I told them I was turning it over to the credit card company, they said not do to it give them 2 days and they would get back to me. Each time they said it had shipped, looking into it. I notified them multiple times asking for help. I then looked at tracking and no record found. The case was delayed for a week, then said it shipped. A bike case and an accessory for the case. As for my valves, if they don't ship soon, I plan to just pick some up at an LBS or through Amazon - would still come out way ahead $$$ wise. Working with PBK to get the missing valves shipped, PBK is really quick with their customer responses, but the problem they say is at their supplier end, seems PBK do not touch the parts just route from their suppliers (not sure if this is always the case), but maybe it comes down to whether parts are in stock at their suppliers, and their website does not accurately reflect that inventory.Īnyway, I know that does not help your frustration, but I had really good luck with them in both tracking and timeliness. Now the kicker, they are tubeless wheels, but are missing the valves which were supposed to be included. In all it took 10 days from when I placed the order. PBK provided a tracking number through Trakpak where I could see the wheels clear customs, then picked up by FedEx tracking number, then handed onto USPS with a different tracking number for the local delivery. Just this week I received a wheelset shipped here to the USA from them that was $400 cheaper than anything I could find from an online store within the USA, and half the MSRP. Lightweight at just 2 lbs (1 kg), the kit is easy to transport and stow when not in use.I think there are a lot of variables. The kit includes pieces for the rear triangle, seat tube, top tube, down tube, fork, seatpost, and crank, ensuring complete coverage. Velcro straps stick anywhere on the UBL surface, making installation quick and adaptable to any bike geometry. Whether it's a flight, a car trip, or rolling the dice on cross-country shipping, you can rest assured your beloved bike will make it to its destination unblemished.įeaturing an UnBreakable Loop exterior and high-density foam, your bike frame won't see a scratch or ding on its next trip.Įach of the 7 pieces is designed to fit different bike frame tubes and can be trimmed to fit any bike size, from XS to XL, including road, gravel, mountain, and triathlon bikes. Our unique UBL (UnBreakable Loop) exterior complements the meticulously crafted, high-density foam, offering adaptable and reliable protection for every journey. Merging unparalleled durability with innovative design, this reusable bike frame protection kit is your bike's ultimate shield against scuffs, impacts, and the wear and tear of travel. Gone are the days of taping and zip-tying pipe insulation to your bike and having them tear or get worn through on your first trip. The reusable Frame Protection Kit is designed for worry-free travel with a bike.
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